Job Description
Join our award-winning customer support team in Portland and launch your career with industry-leading training! Innovate Solutions Group is seeking passionate Customer Support Trainees to deliver exceptional experiences for our tech clients. No prior experience needed—we provide comprehensive paid training and a clear career advancement path.
Enjoy competitive pay, flexible scheduling, and a collaborative environment where your growth is prioritized. Perfect for recent graduates or career changers looking to enter the dynamic customer service field.
What We Offer: • 4-week paid training program • Health benefits after 60 days • Tuition reimbursement • Monthly performance bonuses • Hybrid work options
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using knowledge base resources and troubleshooting protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior agents to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly coaching sessions to refine communication skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with MS Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset and patience
- Willingness to work flexible shifts including evenings
- Positive attitude with collaborative spirit