Job Description
Are you looking to launch a rewarding career in the technology sector? Apex Solutions Group is currently seeking a dedicated Customer Support Trainee to join our team in Plano, TX.
This is a Direct Hire opportunity tailored for motivated individuals eager to grow. As a Trainee, you will immerse yourself in our comprehensive training program while providing exceptional service to our clients.
Why Choose Apex Solutions?
- Competitive salary and comprehensive health benefits.
- Accelerated career path with clear advancement opportunities.
- Access to premium training resources and mentorship.
- Modern, collaborative work environment in the heart of Plano.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Learn and utilize internal CRM and ticketing systems efficiently.
- Document customer interactions and resolutions in our database.
- Collaborate with senior support staff to solve complex problems.
- Ensure high-quality service delivery and customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Willingness to learn new technologies and software tools.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Relevant IT certifications are a plus but not mandatory.