Job Description
Start Your Career Today with Full Training Provided!
We are looking for enthusiastic, driven individuals to join our growing Customer Support team in Fort Worth. No prior experience is necessary—we provide comprehensive, hands-on training to help you succeed. If you have a great attitude and a willingness to learn, we want to meet you.
As a Customer Service Representative, you will be the face of our company, helping clients resolve issues, process orders, and ensure a smooth logistics experience. We value hard work, reliability, and growth. Join us and build a rewarding career in a dynamic industry.
Why Choose SwiftStream Logistics?
• Zero Experience Needed: We train you from the ground up.
• Career Growth: Clear pathways to management and specialized roles.
• Competitive Pay: Starting at $18.00/hr with performance bonuses.
• Benefits: Health insurance, paid time off, and retirement plans after 90 days.
• Modern Environment: A supportive, team-oriented culture in the heart of Fort Worth.
Responsibilities
- Receive and resolve customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist clients with order processing, tracking shipments, and resolving delivery issues.
- Document all customer interactions and account information accurately in our CRM system.
- Collaborate with the warehouse and shipping departments to ensure customer satisfaction.
- Identify opportunities to upsell services and improve customer retention.
- Stay updated on company policies, products, and industry trends to provide accurate information.
Qualifications
- High school diploma or GED equivalent (equivalent experience considered).
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Reliable internet connection and a quiet home office space (if remote).
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a genuine desire to help people succeed.