Job Description
Are you ready to launch a rewarding career in a stable industry? Apex Tech Support Solutions is currently hiring for a Night Shift Customer Service Representative in San Antonio, TX.
We are looking for motivated individuals who are eager to learn and grow. Whether you are just starting out or looking to switch careers, we provide comprehensive paid training to help you succeed. Join a team that values your potential and offers a fantastic work environment.
Why Join Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Great Pay: Competitive hourly rate with performance bonuses.
- Flexible Benefits: Health, dental, and vision insurance after 90 days.
- Night Shift Schedule: 11:00 PM - 7:00 AM (10pm-6am) with weekend availability.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues with patience and professionalism, ensuring high satisfaction scores.
- Follow detailed scripts and guidelines to ensure accurate service delivery.
- Document all customer interactions and account information accurately in our CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to improve call metrics and service quality.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills (35+ WPM preferred).
- Reliable internet connection and a quiet workspace at home or in the office.
- Ability to work rotating shifts, including nights and weekends.
- Strong communication skills and a customer-first attitude.