Job Description
Are you looking to start your career in a dynamic environment? Boston Digital Innovations is seeking a motivated Entry Level Customer Service Representative to join our team in Boston, MA.
We do not require prior experience. We are looking for individuals with a positive attitude, strong work ethic, and a genuine desire to help others succeed. We provide comprehensive training to ensure you have the tools you need to excel.
As a representative, you will be the face of our company, ensuring our clients receive the support they need while resolving their inquiries efficiently.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on clarity and empathy.
- Resolve customer complaints and technical issues by listening to their needs and providing effective solutions.
- Update and maintain accurate customer records in our CRM database systems.
- Collaborate with the support team to identify trends and improve service protocols.
- Assist in the onboarding process for new clients by explaining service features and benefits.
- Document all customer interactions and feedback for quality assurance purposes.
- Meet and exceed daily and monthly performance targets for satisfaction and response time.
Qualifications
- High school diploma or GED is preferred, but not strictly required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing skills (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace at home or in our office.
- Eagerness to learn new software and company procedures quickly.
- Willingness to undergo a standard background check.