Job Description
Are you ready to launch a successful career in customer service? TechBridge Solutions is expanding our Fort Worth team and looking for motivated individuals to join our Night Shift division. We specialize in providing comprehensive training to all new hires, ensuring you have the skills and confidence needed to excel. No prior technical experience is required—just bring your enthusiasm and a willingness to learn.
As a Night Shift Support Specialist, you will be the first point of contact for our valued clients, assisting them with inquiries and resolving issues in a calm, professional manner. We offer a modern work environment, competitive pay, and clear pathways for career advancement.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening hours.
- Assist clients in troubleshooting technical issues and navigating our products.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Identify common customer pain points and suggest improvements to internal processes.
- Adhere to all company policies, security protocols, and quality standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong verbal communication skills with a clear and professional phone voice.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work independently and stay focused in a quiet environment.
- Previous customer service experience is a plus, but not mandatory due to our training program.