Job Description
Join Our Elite Night Shift Team in Philadelphia!
Are you looking for a rewarding career with no experience required? Apex Tech Solutions is expanding our support team and is looking for enthusiastic, self-motivated individuals to join our Philadelphia office for the night shift. We offer a fantastic environment, competitive pay, and a clear path for career advancement.
As an Entry-Level Support Specialist, you will be the first point of contact for our clients. We provide all the training you need to succeed. If you have a great attitude and a reliable internet connection, we want to hear from you.
Why Apply?
- Competitive hourly rate ($18 - $22/hr).
- No prior experience necessary—on-the-job training provided.
- Full benefits package (Health, Dental, Vision).
- Employee discount programs.
- Career growth opportunities within the company.
Don't miss this opportunity to kickstart your career in the tech industry. Apply today!
Responsibilities
- Answer incoming customer inquiries via phone and live chat during night operations.
- Provide accurate information and solutions to technical and account-related questions.
- Log all customer interactions and support tickets accurately into the CRM system.
- Identify and escalate complex issues to senior support staff when necessary.
- Maintain a high standard of professionalism and empathy in every interaction.
- Collaborate with cross-functional teams to improve service processes.
Qualifications
- High School Diploma or GED required (equivalent experience accepted).
- Must be able to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of at least 35 WPM.
- A positive attitude and a willingness to learn new technologies.