Job Description
Launch Your IT Career in the Heart of NYC!
We are seeking a highly motivated and tech-savvy Associate IT Support Specialist to join our innovative team in New York City. If you are a recent graduate or an aspiring IT professional looking to gain hands-on experience with cutting-edge enterprise systems, this is the perfect opportunity for you.
At Apex Digital Solutions, we don't just fill positions; we cultivate talent. You will be supported by a mentorship program designed to accelerate your career growth in information technology. Join us and be part of a dynamic team that builds the digital infrastructure of the future.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software across Windows and macOS environments.
- Maintain and update the IT asset inventory and manage software license compliance.
- Assist in the setup and configuration of new workstations, printers, and network peripherals.
- Respond to and prioritize helpdesk tickets in a timely and professional manner.
- Collaborate with senior IT staff to resolve complex network connectivity and security issues.
- Conduct regular system health checks and perform basic preventative maintenance.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Basic understanding of computer networks, operating systems, and hardware components.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a significant plus.
- Willingness to learn new technologies and adapt to changing IT environments.
- Problem-solving mindset and high attention to detail.