Job Description
Join a Leading Tech Team with Full Training Provided!
Are you seeking a stable career path in the tech industry with the flexibility of a weekend schedule? Apex Digital Solutions is currently hiring a Weekend Technical Support Specialist to join our growing team in London. We pride ourselves on offering comprehensive on-the-job training to help you succeed in a high-demand role.
As a Weekend Support Specialist, you will be the first line of defense for our clients, resolving technical queries and ensuring seamless operations. This is an excellent opportunity for individuals looking to start a career in IT support with a company that invests in its people.
Why Join Us?
- Full Training Provided: No prior experience required. We provide the tools and knowledge you need.
- Weekend Flexibility: Enjoy a great work-life balance with a focus on weekends.
- Career Progression: Potential for full-time day shifts and promotions.
Responsibilities
- Provide top-tier technical support to customers via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document all customer interactions and technical solutions in our CRM system.
- Collaborate with the day-shift team to escalate complex tickets effectively.
- Maintain a high level of professionalism and customer satisfaction (CSAT) scores.
- Stay updated on product knowledge through internal training sessions.
Qualifications
- High school diploma or equivalent; a degree in IT or Computer Science is a plus but not mandatory.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong communication skills with the ability to explain complex technical concepts simply.
- Willingness to work weekends (Saturday and Sunday) and rotating shifts.
- A proactive attitude and a desire to learn new technologies.
- Reliable internet connection and a quiet workspace.