Job Description
Start your tech career TOMORROW! InnovateTech Solutions is urgently hiring motivated Entry-Level Tech Support Specialists for our Boston headquarters. No experience? No problem! We provide comprehensive training for passionate individuals ready to launch their IT careers. Join our fast-paced environment where your problem-solving skills will shine while supporting cutting-edge technologies.
Why join us? • Competitive salary + performance bonuses • Industry-leading certification program • Mentorship from senior engineers • Flexible hybrid work options • Growth into specialized IT tracks
Responsibilities
- Provide Tier 1 technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues including OS, networking, and security
- Deploy and configure new workstations and peripheral devices
- Document incidents, resolutions, and standard operating procedures
- Collaborate with cross-functional teams on system implementations
- Maintain inventory of IT assets and software licenses
- Participate in on-call rotation for urgent technical escalations
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of computer systems, networks, and security
- Exceptional customer service and communication skills
- Ability to learn quickly and adapt to new technologies
- Strong problem-solving and analytical thinking abilities
- Valid driver's license (occasional site visits required)
- CompTIA A+ or similar certification (or commitment to obtain within 90 days)