Job Description
Join our award-winning tech team as an Entry-Level Tech Support Specialist! We're seeking motivated individuals in Dallas, TX with no prior experience to receive comprehensive paid training in network administration and cloud technologies. This flexible part-time role offers a clear career path with competitive compensation and growth opportunities. Perfect for students, career changers, or anyone looking to break into the IT field with full company support.
What We Offer:
- 4-week paid training program ($18/hr during training)
- Flexible scheduling (20-25 hrs/week)
- Industry certifications included
- Clear advancement path to full-time roles
- Modern downtown Dallas office
Responsibilities
- Provide remote technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues
- Document cases in CRM systems
- Collaborate with senior engineers on complex issues
- Assist with network monitoring tasks post-training
- Participate in weekly skill-building workshops
- Maintain accurate customer interaction logs
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving abilities
- Excellent verbal communication skills
- Ability to work flexible hours including weekends
- Customer service mindset (retail experience a plus)
- Must pass basic aptitude assessment
- Reliable transportation to downtown Dallas