Job Description
Are you looking for a flexible opportunity to kickstart your career in the tech industry? Memphis Tech Solutions is currently seeking a motivated Weekend Customer Support Specialist to join our expanding team in Memphis, TN.
We are looking for individuals who possess a great attitude and a willingness to learn. We value potential over experience. If you are a problem-solver who enjoys helping others and wants to work on weekends while enjoying your weekdays off, we want to hear from you.
Why Apply?
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Weekend Focus: Full-time hours with guaranteed weekend shifts (Saturday & Sunday).
- No Experience Needed: We provide comprehensive on-the-job training.
- Growth Opportunities: Clear pathways for career advancement within the company.
Join a team that values diversity, inclusivity, and professional growth. Apply today to become part of the Memphis Tech Solutions family!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during weekend hours.
- Assist customers in troubleshooting basic technical issues and navigating our software platforms.
- Document all customer interactions, inquiries, and resolutions accurately in the CRM system.
- Elevate the customer experience by maintaining a friendly, patient, and professional demeanor at all times.
- Collaborate with the Monday-Friday support team to ensure seamless knowledge transfer and continuity of service.
- Identify trends in customer issues and relay feedback to the product development team.
- Stay updated on company policies, product updates, and technical procedures.
Qualifications
- No prior professional experience required; entry-level applicants are encouraged to apply.
- High school diploma or GED equivalent is preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable access to a computer and high-speed internet.
- Must be available to work weekends (Saturday and Sunday) on a regular schedule.
- A positive attitude, strong work ethic, and a passion for helping others.