Job Description
Join our dynamic team at Premier Hospitality Group as an Urgently Hiring Front Desk Receptionist in the heart of Seattle! We're seeking a polished professional to be the first point of contact for our luxury hotel guests, delivering exceptional service that embodies our brand's excellence. This is your chance to shine in a fast-paced environment while enjoying competitive compensation and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle multi-line phone systems and route calls appropriately
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage billing inquiries accurately
- Maintain organized records of guest preferences and special requests
- Assist with event coordination and meeting room setups
- Uphold strict confidentiality of guest and company information
Qualifications
- Minimum 2 years of front desk or customer service experience
- Proficiency with hotel management software (Opera/Micros preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Professional appearance and positive demeanor
- Knowledge of Seattle area attractions and transportation