Job Description
Join our award-winning team at Laredo Grand Hospitality as we expand our premium services! We're seeking a dynamic Front Desk Receptionist to deliver exceptional guest experiences at our flagship property. This urgent opening offers competitive compensation, comprehensive benefits, and growth opportunities in a thriving hospitality environment.
As the first point of contact, you'll embody our commitment to excellence while managing daily operations with precision. If you're passionate about hospitality and thrive in fast-paced settings, apply now to become part of Laredo's premier service team!
Responsibilities
- Manage check-in/check-out procedures for 100+ daily guests with 99% accuracy
- Handle reservation system management and VIP guest coordination
- Process payments, manage billing inquiries, and maintain financial records
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest complaints promptly with empathy and professionalism
- Maintain lobby ambiance and ensure cleanliness standards
- Utilize PMS software for room availability and reporting
Qualifications
- Minimum 2 years hospitality or front desk experience required
- Proficiency in Opera PMS or similar hotel management systems
- Exceptional communication skills in both English and Spanish
- Ability to multitask in high-pressure situations
- Valid Texas driver's license with clean record
- Basic accounting knowledge and cash handling experience
- Professional appearance and strong interpersonal skills
- Flexibility to work weekends, holidays, and overnight shifts