Job Description
We're seeking a dynamic Front Desk Receptionist to join our award-winning team in the heart of New Orleans! This urgent opening requires a polished professional who embodies Southern hospitality while managing high-traffic operations. You'll be the first point of contact for our luxury hotel guests, delivering exceptional service that creates memorable experiences. If you thrive in fast-paced environments and have a passion for making people feel welcome, apply today!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Answer multi-line phone system, route calls, and take accurate messages
- Coordinate concierge services and local activity bookings
- Process payments and maintain accurate reservation records
- Handle guest inquiries and resolve complaints promptly
- Maintain clean, organized reception area
- Collaborate with housekeeping and management teams
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 2 years front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of New Orleans tourism landscape
- Flexibility to work weekends, nights, and holidays