Job Description
Join our dynamic team at Sunshine Hospitality Group as a Front Desk Receptionist in the heart of Miami! We're seeking a polished professional to create exceptional first impressions for our high-end clientele. This role is perfect for individuals who thrive in fast-paced environments and possess exceptional interpersonal skills. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities. Apply today to start your rewarding hospitality career!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle multi-line phone systems and direct calls to appropriate departments
- Coordinate room reservations and modify bookings using property management software
- Assist guests with inquiries, requests, and local area recommendations
- Maintain accurate records of guest information and transactions
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in customer service or front desk role
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Miami attractions and transportation systems