Job Description
Join our award-winning customer service team in Stockton, CA! We're urgently seeking motivated Call Center Agents to deliver exceptional support to our diverse client base. This is your opportunity to launch a rewarding career in customer service with industry-leading training and growth opportunities.
Why join us?
- Comprehensive paid training program
- Health benefits, 401(k), and paid time offModern, collaborative work environment
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure