Job Description
Are you a motivated individual looking to launch a rewarding career in customer service? Atlantic Coast Support Solutions is currently hiring a Customer Support Trainee to join our growing team in Virginia Beach. We pride ourselves on a modern, flexible work environment that empowers our employees to learn, adapt, and excel.
In this role, you will receive comprehensive training on our products and services, allowing you to guide our clients through complex solutions with confidence. Whether you are answering inquiries via chat, email, or phone, you will be the face of our brand, ensuring every customer interaction is positive and efficient.
Why Join Us?
- Flexible Scheduling: We understand work-life balance. Enjoy the flexibility to manage your hours around your lifestyle.
- Career Growth: We are a training-first organization. High performers have clear pathways to senior support and management roles.
- Modern Tools: Work with state-of-the-art CRM software and communication platforms.
Don't just take customer calls—build a career with us in Virginia Beach.
Responsibilities
- Customer Assistance: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Issue Resolution: Diagnose customer problems and provide accurate solutions or escalate them to senior staff when necessary.
- Product Training: Complete all assigned training modules to gain deep knowledge of our products and services.
- CRM Management: Accurately log interactions and update customer records in our internal database.
- Feedback Collection: Gather and relay customer feedback to the product and development teams to help improve our offerings.
- Team Collaboration: Work closely with team leads and other support staff to ensure consistent service quality.
Qualifications
- Education: High school diploma or equivalent required; Bachelor's degree in any field is a plus.
- Communication: Excellent verbal and written communication skills with a friendly, patient demeanor.
- Technical Proficiency: Basic computer skills and comfort navigating web-based applications.
- Adaptability: Ability to learn new software quickly and adapt to changing policies or procedures.
- Work Ethic: Self-motivated, reliable, and eager to learn from feedback.
- Availability: Must be available to work flexible hours, including evenings and weekends as required by business volume.