Job Description
Join Our Award-Winning Team Today!
CustomerFirst Solutions is seeking motivated Call Center Agents to join our Baton Rouge team immediately. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on your growth. No experience required – we provide full training!
Why Join Us?
- Same-day onboarding available
- Health, dental, and vision insurance
- 401(k) with company matching
- Performance-based bonuses
- Advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance regulations (HIPAA, PCI)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal/written)
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset and problem-solving aptitude
- Reliable internet connection for remote options
- Flexible availability (weekends/holidays as needed)
- Pass background/drug screening