Job Description
Are you a dedicated professional looking for a rewarding career in customer service? Apex Support Solutions is currently seeking a Direct Hire Call Center Agent to join our dynamic team in San Antonio, TX.
We offer a competitive salary package, comprehensive benefits, and a supportive work environment. If you excel at solving problems and building relationships with customers, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr).
- Full medical, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Employee referral bonuses.
Responsibilities
- Manage inbound and outbound customer calls with a focus on first-call resolution.
- Answer product and service inquiries in a professional and courteous manner.
- Log detailed customer interactions and account information into the CRM system.
- Resolve customer complaints, issues, and requests efficiently.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads to improve call scripts and service protocols.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 1 year of experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Proficiency with computer applications and CRM software.
- Ability to type at least 35 WPM.
- Strong problem-solving and conflict resolution abilities.