Job Description
Join our award-winning customer support team as a Part-Time Call Center Agent in Philadelphia! We're seeking energetic professionals who thrive in dynamic environments to deliver exceptional service. Enjoy competitive pay, flexible scheduling, and opportunities for growth while making a real impact on our clients' experiences. Our state-of-the-art facility offers a supportive atmosphere with comprehensive training and career advancement paths. Perfect for students, parents, and professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Adapt to changing processes and technologies
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM tools
- Ability to work evenings/weekends (flexible shifts)
- Philadelphia PA residency required
- Pass background check/drug screen