Job Description
Join our award-winning customer support team in the heart of San Francisco! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive health benefits, and career growth opportunities in a dynamic tech-forward environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance and data security protocols
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient with CRM tools (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Available for flexible shifts including weekends
- Authorized to work in the US