Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're seeking passionate Call Center Agents to deliver exceptional experiences from our state-of-the-art Fort Wayne facility. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. Immediate openings available!
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet for remote work flexibility