Job Description
Join ConnectCare Solutions as a Flexible Hours Call Center Agent and transform your career while maintaining work-life balance! We're seeking empathetic communicators to deliver exceptional customer support in a dynamic, remote-friendly environment. Enjoy the freedom to choose your schedule with morning, afternoon, evening, or weekend shifts available. Our Portland-based team serves healthcare clients nationwide, making a tangible impact on patient experiences daily. Competitive pay, comprehensive training, and advancement opportunities await those ready to excel in customer service excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve patient inquiries regarding billing, appointments, and insurance
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with healthcare providers to resolve complex issues
- Maintain HIPAA compliance in all communications
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Proficiency with CRM software (e.g., Salesforce)
- Flexible availability (including weekends)
- Basic healthcare knowledge preferred
- Resilient problem-solving abilities