Job Description
Are you looking for an entry-level opportunity to launch your career in customer service? Apex Customer Solutions is currently hiring Customer Support Trainees in Jacksonville, FL.
We are seeking motivated individuals who are eager to learn, grow, and make a difference. As a Trainee, you will undergo comprehensive training to become a top-tier support representative.
Why Join Us?
- Comprehensive paid training program.
- Career growth opportunities within a dynamic team.
- Competitive hourly wage and benefits package.
Responsibilities
- Provide exceptional support to customers via phone, email, and live chat.
- Learn and demonstrate in-depth knowledge of our products and services.
- Assist in resolving complex customer inquiries and technical issues.
- Document all customer interactions accurately in our CRM systems.
- Collaborate with senior team members to optimize support processes.
- Participate in daily training workshops and role-playing scenarios.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Ability to remain calm and professional under pressure.
- Willingness to learn new software and systems quickly.
- Reliable transportation and punctuality.