Job Description
Are you ready to launch a high-tech career without the startup costs?
Apex Technical Solutions is proud to offer a comprehensive Equipment Provided Customer Support Trainee program in Fort Wayne, IN. We believe that everyone deserves a chance to excel in the tech industry, which is why we provide you with the latest laptops, headsets, and software tools to ensure your success.
As a Customer Support Trainee, you will be the first point of contact for our valued clients, guiding them through technical solutions with patience and expertise. This entry-level position is designed for motivated individuals looking to grow into senior technical support roles with rapid advancement opportunities.
Why Join Us?
- Equipment Provided: We cover all hardware and software needs so you can focus on learning.
- Training Program: Intensive on-the-job training with certified mentors.
- Growth Potential: Clear pathways to Senior Support, Team Lead, and Management roles.
- Modern Environment: Work in a state-of-the-art facility in Fort Wayne.
Don't let a lack of equipment hold you back. Apply today and start building your future with Apex Technical Solutions!
Responsibilities
- Assist customers via phone, email, and chat by diagnosing and resolving technical issues.
- Follow detailed troubleshooting scripts and guidelines to ensure consistency and quality.
- Maintain accurate records of customer interactions and issue resolutions in the CRM system.
- Educate customers on product features and best practices to prevent future issues.
- Collaborate with senior technicians to escalate complex problems and learn advanced solutions.
- Participate in daily team stand-ups and training workshops to improve support metrics.
- Adhere to company policies regarding call handling, wait times, and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Reliable high-speed internet connection is mandatory for remote or hybrid work.
- A customer-first mindset with a passion for helping people solve problems.
- Ability to work full-time hours, including some evenings and weekends as needed.