Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in New Mexico's vibrant tech hub. Full benefits package included.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service protocols
- Adhere to compliance and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficient in Microsoft Office suite
- Ability to work flexible shifts including evenings/weekends
- Bilingual English/Spanish speakers strongly encouraged
- Pass background check and drug screen