Job Description
Join Miami's premier customer service team! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement in a modern downtown Miami office.
Why Work With Us? • Industry-leading training program • Health/dental/vision insurance • 401(k) with 4% match • Tuition reimbursement • Monthly performance bonuses • Flexible scheduling options • On-site fitness center
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 90%+ satisfaction scores
- Resolve billing, technical, and account inquiries using Salesforce CRM
- Document interactions and update customer records in real-time
- Collaborate with Tier 2 support for complex escalations
- Maintain 99% schedule adherence and call quality metrics
- Participate in quarterly product knowledge certifications
Qualifications
- 1+ years customer service/call center experience
- Proficient in CRM platforms (Salesforce preferred)
- Minimum 35 WPM typing speed
- Bilingual English/Spanish certification required
- Ability to work rotating weekends/holidays
- Pass background/drug screening
- High school diploma or equivalent
- Experience with multi-line phone systems