Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! We're seeking motivated individuals in Fort Worth to provide exceptional service while receiving comprehensive training. Sign-on bonus of $2,500** included for eligible candidates. Enjoy competitive pay, growth opportunities, and a supportive team environment.
Responsibilities
- Deliver responsive customer support via phone, email, and chat
- Master product knowledge through our structured training program
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills (30+ WPM)
- Strong communication and problem-solving abilities
- Customer service mindset with patience and empathy
- Ability to work flexible hours including weekends
- Passion for technology and continuous learning
- Positive attitude and team player mentality