Job Description
Join our award-winning customer service team in sunny Los Angeles! We're seeking passionate Part-Time Call Center Agents to deliver exceptional experiences to our diverse clientele. Enjoy flexible scheduling, competitive pay, and a supportive environment where your communication skills shine. Perfect for students, parents, or career changers seeking work-life balance. No cold calling – just meaningful interactions that make a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 40+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including weekends
- Bilingual (Spanish) speakers strongly encouraged to apply
- Positive attitude with problem-solving mindset