Job Description
Join Pittsburgh Customer Solutions as a Call Center Agent and become the voice of excellence! We're urgently seeking motivated individuals to deliver exceptional customer experiences in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed