Job Description
Join our award-winning customer service team in Detroit! No experience is needed – we provide comprehensive training to help you succeed. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional support while growing your career in a dynamic, supportive environment. Benefits include: Paid training, flexible schedules, health insurance, and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads for continuous improvement
- Participate in ongoing training programs
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer-focused mindset and problem-solving aptitude
- No prior experience required – training provided
- Pass background/drug screening
- Authorized to work in the US