Job Description
Join PeakConnect Solutions as a Flexible Hours Call Center Agent in beautiful Colorado Springs! We're seeking customer-focused professionals to deliver exceptional support while enjoying work-life balance with customizable schedules. Our modern downtown office offers collaborative spaces, competitive benefits, and career growth opportunities in a dynamic tech environment.
Why Choose Us?
• Industry-leading training program
• Health/dental/vision benefits (part-time eligible)
• Tuition reimbursement assistance
• Employee discounts on local services
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Participate in ongoing skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in fast-paced environment
- Flexible availability (evenings/weekends required)
- Passion for problem-solving and customer advocacy
- Valid US work authorization