Job Description
Join Austin's premier customer experience team at Apex Solutions Group! We're seeking passionate communicators to deliver exceptional support in a fast-paced, tech-forward environment. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown workspace. Our agents drive innovation through personalized customer interactions while contributing to award-winning service standards.
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and efficiency
- Resolve complex customer inquiries across multiple platforms (phone, email, chat)
- Utilize CRM tools to document interactions and maintain accurate records
- Collaborate with technical teams to resolve escalated service issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- 2+ years call center or customer service experience
- Proficiency with Salesforce or Zendesk CRM systems
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual preferred
- High school diploma or equivalent required