Job Description
Join our award-winning customer experience team in Raleigh, NC! As a Customer Experience Specialist, you'll be the voice of our brand, delivering exceptional support through inbound/outbound calls, chats, and emails. We offer comprehensive training, flexible scheduling options, and clear career advancement paths.
Why Work With Us?
- Industry-leading benefits package (health/dental/vision)
- Tuition reimbursement and professional development
- On-site fitness center and game room
- Employee referral bonuses up to $2,000
Responsibilities
- Handle 50-70 daily customer interactions across multiple channels
- Resolve billing, technical, and service inquiries with first-call resolution
- Document cases accurately in Salesforce CRM system
- Meet/exceed quality and performance metrics (CSAT, AHT, FCR)
- Collaborate with technical support and billing departments
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Basic technical troubleshooting knowledge
- Bilingual (Spanish) candidates highly encouraged to apply