Job Description
Join our award-winning customer support team as a Trainee and launch your career in one of America's fastest-growing industries! At Innovate Solutions Group, we're committed to nurturing talent through our comprehensive 90-day training program. You'll gain hands-on experience with cutting-edge CRM systems, develop advanced conflict resolution skills, and receive personalized mentorship from industry veterans. Our Riverside hub offers a dynamic, collaborative environment where your growth is prioritized. Enjoy competitive benefits, flexible scheduling options, and clear pathways to advancement. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Master company products/services through immersive training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions accurately in Salesforce CRM
- Collaborate with senior agents to resolve complex escalations
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written/verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Empathetic problem-solving mindset
- Basic knowledge of customer service principles
- Valid California driver's license (if field support required)
- Must pass background check/drug screening