Job Description
Join our award-winning customer service team in Pittsburgh! We're urgently seeking passionate Call Center Agents to deliver exceptional experiences to our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits package, and career advancement opportunities. No experience required – we provide paid training!
Why Join Us?
• Starting pay: $18.50-$22.50/hour
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Professional development programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in compliance protocols
- Collaborate with team to improve service workflows
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication & active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution aptitude
- Basic typing speed (30+ WPM)
- Flexibility for evening/weekend shifts
- Positive attitude with customer-first mindset