Job Description
Join our award-winning customer support team in Jacksonville and launch your career in tech! Innovate Solutions Inc. is seeking passionate Customer Support Trainees who thrive in fast-paced environments. We offer comprehensive training, career growth opportunities, and a collaborative culture where your voice matters. What you'll gain: Industry-recognized certifications, mentorship from senior specialists, and potential for rapid advancement to senior roles. Why Jacksonville? Enjoy Florida's sunshine, affordable living, and our downtown hub with direct access to major employers like CSX and FIS. Our commitment: 100% of trainees receive full-time offers upon completion of our 12-week program.
Responsibilities
- Master product knowledge through our immersive training program
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to process improvement initiatives using customer feedback
- Maintain 95%+ customer satisfaction score through quality interactions
- Participate in monthly skill-building workshops and certification prep
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends and holidays
- Valid U.S. work authorization and reliable transportation
- Passion for problem-solving and continuous learning