Job Description
Join our award-winning customer service team in Fresno, CA! We're seeking passionate Call Center Agents to deliver exceptional experiences while supporting innovative tech solutions. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams for complex cases
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and conflict resolution
- Basic computer proficiency (50+ WPM typing preferred)
- Availability to work flexible shifts including weekends