Job Description
Join our award-winning customer service team as a Remote-Friendly Call Center Agent! We're seeking dynamic professionals to deliver exceptional support experiences from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while representing top St. Louis brands. This is your chance to build a fulfilling career with a company that values work-life balance and professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and multi-channel support tools
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical and billing teams for escalated resolution
- Contribute to process improvement initiatives through regular feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office, CRM platforms (Salesforce preferred)
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and emotional intelligence