Job Description
Join Pittsburgh's premier customer experience team with fully flexible scheduling! We're seeking empathetic Call Center Agents to deliver exceptional support while maintaining work-life balance. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career in Pittsburgh's thriving business district. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple communication channels
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce)
- Ability to work independently in flexible shifts
- Positive attitude and resilience under pressure