Job Description
Join our award-winning customer service team at Boston Connect Solutions! We're seeking motivated Call Center Agents to deliver exceptional support experiences. As a leader in outsourced customer engagement, we provide all necessary equipment—including noise-canceling headsets, dual monitors, and ergonomic workstations—so you can focus on what matters most: our customers. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our downtown Boston hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in our proprietary software platform
- Meet/exceed daily performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong communication and problem-solving skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with 95% accuracy
- Reliable internet access for hybrid work options
- Must pass background check and drug screening