Job Description
Join our award-winning customer support team with comprehensive paid training! No experience necessary – we invest in passionate individuals ready to grow with us. As a Customer Support Trainee, you'll receive hands-on coaching in communication, troubleshooting, and product knowledge while earning a competitive salary. Our structured 8-week program ensures you're fully prepared for a successful career in tech support, with opportunities for advancement into specialist roles. Enjoy modern benefits including health insurance, 401K matching, and flexible scheduling. Apply today to start your journey in Baltimore's thriving tech scene!
Responsibilities
- Master product knowledge through interactive training modules
- Provide exceptional customer support via phone, chat, and email
- Document and resolve technical issues using our CRM system
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Participate in weekly feedback sessions with mentors
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, browsers)
- Ability to multitask in fast-paced environments
- Customer service mindset with empathy and patience
- Willingness to learn technical systems and processes
- Reliable attendance and punctuality
- Passion for helping others and continuous learning