Job Description
Join our award-winning customer service team and launch your career in Detroit! ConnectFirst Solutions is seeking enthusiastic individuals with no prior experience for our dynamic call center roles. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates, career changers, or anyone looking to grow in the customer service industry. Enjoy competitive pay, flexible scheduling options, and benefits including health insurance and paid time off. Start your journey with us today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to develop new skills
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends