Job Description
Join our award-winning customer service team in Portland and enjoy the freedom of flexible scheduling! At Pacific Connect Solutions, we empower our agents to thrive through work-life balance while delivering exceptional support to Fortune 500 clients. Our modern downtown office offers a collaborative environment with cutting-edge technology, comprehensive training, and career growth opportunities. Whether you're a night owl or early bird, we'll craft a schedule that fits your lifestyle while offering competitive pay and benefits.
Why Choose Us?
- Paid training and ongoing professional development
- Health, dental, and vision insurance (50% employer contribution)
- 401(k) with 6% matching
- Paid time off and flexible scheduling
- Employee discounts on local services
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and process improvement
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (45+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work independently with minimal supervision
- Comfortable with flexible scheduling (evenings/weekends)
- Valid US work authorization and clean background check