Job Description
Join our award-winning customer support team at Nexus Solutions Group and launch your career in tech! We're seeking motivated Customer Support Trainees in Virginia Beach, VA, with comprehensive paid training included. No prior experience required—just a passion for helping others and a drive to succeed. Our 8-week training program covers industry-leading CRM platforms, communication techniques, and troubleshooting methodologies, with mentorship from senior specialists. After training, you’ll transition to a full-time role handling customer inquiries via phone, chat, and email while earning competitive benefits and growth opportunities. Enjoy a modern workspace with flexible scheduling and career advancement paths into senior support or leadership roles. Apply today and start your journey with us!
Responsibilities
- Complete comprehensive paid training program covering CRM systems, communication protocols, and troubleshooting techniques
- Handle customer inquiries via phone, email, and live chat with empathy and professionalism
- Document interactions accurately in ticketing systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to resolve technical and service-related challenges
- Maintain performance metrics including response times and customer satisfaction scores
- Contribute to knowledge base documentation and process improvements
- Participate in ongoing skill development sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer literacy and comfort with learning new software
- Patience and empathy when handling customer concerns
- Ability to work independently and in a team environment
- Reliable internet access for remote work components
- Passion for customer service and continuous learning
- Must be authorized to work in the United States