Job Description
Join Pittsburgh's fastest-growing customer service team! We're urgently seeking motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Pittsburgh. No experience necessary—full training provided! Apply today to launch your career in customer excellence.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer relationship platforms
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including evenings/weekends)
- Previous customer service experience preferred but not required
- Typing speed of 30+ WPM