Job Description
Join our award-winning customer experience team at Lincoln Connect Solutions! We're seeking dynamic Call Center Agents to deliver exceptional service to our growing client base. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. Perfect for career-minded professionals seeking growth opportunities in Nebraska's thriving tech corridor.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve complex billing and technical support inquiries
- Document interactions in CRM system with 99% accuracy
- Meet/exceed monthly performance KPIs (CSAT, AHT, FCR)
- Collaborate with tech teams to escalate unresolved issues
- Participate in quarterly process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume call center
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends