Job Description
Are you a natural problem solver looking to launch a rewarding career in customer service?
Horizon Customer Solutions is seeking dedicated Customer Support Trainees to join our dynamic team in Corpus Christi, TX. We provide a comprehensive training program designed to fast-track your professional growth in a supportive environment.
As a Trainee, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently while building the skills necessary for long-term success in the tech and service industry.
Responsibilities
- Assist customers via phone, email, and live chat with a focus on empathy and problem resolution.
- Learn and utilize our CRM software to track interactions and update account records accurately.
- Collaborate with senior support representatives to troubleshoot complex issues and improve service protocols.
- Document all customer interactions and resolutions in the internal ticketing system.
- Participate in daily training sessions, role-plays, and knowledge base reviews to master product knowledge.
- Identify trends in customer feedback and suggest improvements to the support team.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Excellent verbal and written communication skills in English.
- Strong typing speed and accuracy (minimum 40 WPM).
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to remain calm and professional under pressure.
- Willingness to learn new technologies and software quickly.