Job Description
Join our award-winning customer experience team in Charlotte! CustomerFirst Solutions is seeking motivated Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy a modern downtown office with free parking, comprehensive training, and rapid advancement opportunities. Start your career with a company that invests in your growth and rewards excellence.
Why You'll Love Working With Us:
• Competitive hourly rates + monthly performance bonuses
• Paid training and professional development certifications
• Health benefits, 401(k) matching, and paid time off
• Collaborative culture with daily team activities
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM tools (Salesforce experience preferred)
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Document interactions accurately in customer databases
- Collaborate with team leads on process improvements
- Participate in quarterly training and certification programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and web-based applications
- Positive attitude and resilience in high-volume environments